Policies
Warranty & Installation
Warranty coverage, exclusions, installation guidance, and support expectations for Haven products.
Last updated: May 2026
Product Warranty
All Haven wallpaper products come with a minimum 1-year warranty against manufacturing defects under normal use conditions.
Warranty Coverage
- Peeling or lifting not caused by improper installation
- Colour fading beyond normal levels within warranty period
- Printing defects visible after installation
- Our Installation Guarantee: If our team installs the product and it fails (e.g. peeling) within the first 48 hours, we will fix it or refund it.
Warranty Exclusions
- Damage caused by improper installation (if installed by a third party or yourself)
- Moisture damage in non-waterproof products
- Physical damage, tears, or scratches
- Normal wear and tear
Installation Guide (DIY)
- Ensure walls are clean, dry, and smooth before application
- Apply wallpaper paste evenly as per product instructions
- Allow at least 24 hours drying time before exposing to moisture
- Follow specific instructions for vinyl versus fabric wallpapers
Professional Installation
We recommend professional installation for best results. Contact us to arrange our installation team. As noted in our shipping policy, installation fees and team transport costs must be cleared prior to dispatch.