Policies
Returns & Refunds Policy
Return eligibility, refund timelines, non-returnable items, and how to start a return with Haven.
Last updated: May 2026
Eligibility for Returns
Items may be returned within 14 days of delivery if they are unused, undamaged, and in original packaging.
Non-Returnable Items
Custom orders, cut wallpapers, and items damaged after delivery (if not installed by our team) cannot be returned.
Installation Guarantees & Refunds
If our professional team handles your installation and the product fails (e.g., peels or falls off) within the first 48 hours, please contact us immediately. We stand by our work and will either replace the materials and reinstall at no extra cost, or issue a refund as agreed upon with our management.
Refund Process
Once we receive and inspect the returned item, refunds are processed within 7 to 10 business days via the original payment method.
Defective Products
If you receive a defective product, contact us within 48 hours with photos and we will arrange a replacement at no cost.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, incorrectly sent, or covered under our installation guarantee.
How to Initiate a Return
Contact us via our website, phone, or email with your order number and reason for return.